AIRE Ancient Baths
Receptionist
London, United Kingdom · Full-time · £13.68 / hour, plus 10% weekend and bank-holiday supplement, 25% overtime supplement, and tips
Run the reception area at AIRE's London bathhouse, coordinating front-desk activity across the shift and guiding guests through the thermal experience.
Responsibilities
- Greet, welcome, and escort guests to the different bath and treatment rooms.
- Answer incoming calls and emails and coordinate front-desk activity for the shift.
- Address guest questions and complaints and service amenities during waiting time.
- Create sales opportunities by promoting and upselling AIRE experiences.
Requirements
- Experience in the hospitality industry.
- Professional level of English.
- Customer-oriented approach with excellent interpersonal skills.
- Flexible availability across mornings, evenings, nights, weekends, and bank holidays.
Compensation and benefits
£13.68 / hour, plus 10% weekend and bank-holiday supplement, 25% overtime supplement, and tips
- Permanent contract with 36 working hours per week.
- Rotating shifts published at least two weeks ahead, capped at 8.5 hours including break.
- 30% discount on AIRE experiences worldwide and complimentary gym access.
Role capability profile
What this role connects to
This profile combines the employer listing's structured fields with the primary role family.
Functional focusguest servicesreservationscustomer successservice coordination
Systems touchedReceptionGuest servicesUpsellingBathhouse operations
Asset and settingPublic sauna / bathhousebathhouse front desksreservation centers
Risk and training contextguest conflictprivacy and payment handlingshift coveragetechnical escalationService and booking-system trainingCPR/AED or first aidProduct training