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AIRE Ancient Baths

Front Desk Supervisor

London, Yhdistynyt kuningaskuntaKokoaikainenLähityöKokenutAsiakaspalvelu ja tekninen tukiYleinen sauna tai saunakeskusKielet: English

Support the Front Desk Manager at AIRE's London bathhouse by coordinating reception activity and supervising the front-desk team.

Tehtävät

  • Support the development of front-desk protocols in line with current AIRE protocols.
  • Help recruit, train, and coordinate the front-desk team and support schedule and workload management.
  • Resolve guest needs and complaints, working closely with the Marketing and Call Centre departments.
  • Assist with sales opportunities, promotion, and upselling, and track and order front-desk stock.

Odotamme

  • At least two years of prior experience in a similar position.
  • Fluent English.
  • Strong communication skills, a customer-oriented approach, and noticeable commercial expertise.
  • Flexible availability across mornings, evenings, nights, weekends, and bank holidays.

Palkkaus ja edut

£30,000 / year during probation, rising to £32,640 / year after the six-month probation
  • Permanent contract with 40 working hours per week.
  • Rotating shifts published at least two weeks ahead, capped at 8.5 hours including break.