AIRE Ancient Baths
Front Desk Supervisor
London, United Kingdom · Full-time · £30,000 / year during probation, rising to £32,640 / year after the six-month probation
Support the Front Desk Manager at AIRE's London bathhouse by coordinating reception activity and supervising the front-desk team.
Responsibilities
- Support the development of front-desk protocols in line with current AIRE protocols.
- Help recruit, train, and coordinate the front-desk team and support schedule and workload management.
- Resolve guest needs and complaints, working closely with the Marketing and Call Centre departments.
- Assist with sales opportunities, promotion, and upselling, and track and order front-desk stock.
Requirements
- At least two years of prior experience in a similar position.
- Fluent English.
- Strong communication skills, a customer-oriented approach, and noticeable commercial expertise.
- Flexible availability across mornings, evenings, nights, weekends, and bank holidays.
Compensation and benefits
£30,000 / year during probation, rising to £32,640 / year after the six-month probation
- Permanent contract with 40 working hours per week.
- Rotating shifts published at least two weeks ahead, capped at 8.5 hours including break.
Role capability profile
What this role connects to
This profile combines the employer listing's structured fields with the primary role family.
Functional focusguest servicesreservationscustomer successservice coordination
Systems touchedFront deskGuest experienceTeam supervisionUpselling
Asset and settingPublic sauna / bathhousebathhouse front desksreservation centers
Risk and training contextguest conflictprivacy and payment handlingshift coveragetechnical escalationService and booking-system trainingCPR/AED or first aidProduct training