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Sauna House

Guest Service Coordinator

Raleigh, NCKokoaikainenLähityöUra alussaAsiakaspalvelu ja tekninen tukiYleinen sauna tai saunakeskusKielet: English

Run the front of house at Sauna House Raleigh — welcoming guests into the bathhouse, managing bookings and the flow of the space, and holding the facility to a premium standard through the shift.

Tehtävät

  • Provide a warm, intentional welcome and transition guests from outside into the bathhouse.
  • Understand, anticipate, and accommodate guest needs, identifying first-timers, regulars, and guests needing extra care.
  • Manage phone calls, emails, and bookings, and give accurate information about the rituals and treatments.
  • Run check-in, check-out, and billing so the business of the visit never interrupts the experience.
  • Execute opening, closing, and in-shift checklists to restore the space to a premium standard.
  • Monitor and restock guest amenities throughout the shift.
  • Manage and create appointments to make best use of the bathhouse space.
  • Advocate for the health benefits of sauna, cold therapy, and massage, and educate nervous or curious guests.

Odotamme

  • Nights and weekend availability preferred.
  • An eye for detail — noticing the lost guest, the fingerprint on the glass, the towel that needs folding — and acting without being told.
  • A host by nature, treating the bathhouse as your own home and guests as personal invitees.
  • Belief in contrast therapy and the willingness to keep studying the offering.
  • Effective, empathetic communication with colleagues, management, and practitioners.

Palkkaus ja edut

$23 – $27 / hour
  • Employee discounts and wellness resources.
  • Flexible schedule.