Sauna House
General Manager - Hospitality & Business Operator
Lead the Sauna House Bonita Springs bathhouse end to end — building the team, protecting the guest experience through the thermal cycle, and owning the location's safety, upkeep, and P&L.
Tehtävät
- Build, hire, coach, and develop the team, and own scheduling, performance reviews, and HR matters.
- Ensure every guest receives a personalised hospitality experience, stepping onto the floor in any role during high demand.
- Monitor guest feedback and online reviews and coach the team on hospitality behaviours.
- Keep the facility safe, "opening day" clean, and well maintained at all times.
- Oversee preventative maintenance, vendors, and inventory management.
- Own the location's P&L, driving revenue while managing labour and controllable expenses.
- Monitor KPIs daily, forecast staffing, and lead weekly financial reviews with ownership and the franchisor.
- Drive membership acquisition and retention, and lead local marketing and community outreach.
Odotamme
- Three or more years of leadership experience in hospitality, retail, fitness, wellness, restaurant, or another customer-focused environment.
- Demonstrated success leading, coaching, and developing teams.
- Experience managing financial performance and operating metrics.
- Ownership mindset with a hospitality-first mentality.
- Strong emotional intelligence, communication skills, and sound business judgement.
- Able to stand and walk for extended periods, lift up to 40 pounds, and work in the hot and cold environments of the Sauna House experience.
Palkkaus ja edut
$68,000 – $70,000 / year, plus performance-based bonus- Eligible for performance-based bonuses.
- Three weeks paid time off plus paid sick days.
- Free bathhouse visits and discounts on Sauna House products.
- Reimbursements for visiting bathhouses around the world.