General Manager - Hospitality & Business Operator

Lead the Sauna House Bonita Springs bathhouse end to end — building the team, protecting the guest experience through the thermal cycle, and owning the location's safety, upkeep, and P&L.

Responsibilities

• Build, hire, coach, and develop the team, and own scheduling, performance reviews, and HR matters.
• Ensure every guest receives a personalised hospitality experience, stepping onto the floor in any role during high demand.
• Monitor guest feedback and online reviews and coach the team on hospitality behaviours.
• Keep the facility safe, "opening day" clean, and well maintained at all times.
• Oversee preventative maintenance, vendors, and inventory management.
• Own the location's P&L, driving revenue while managing labour and controllable expenses.
• Monitor KPIs daily, forecast staffing, and lead weekly financial reviews with ownership and the franchisor.
• Drive membership acquisition and retention, and lead local marketing and community outreach.

Requirements

• Three or more years of leadership experience in hospitality, retail, fitness, wellness, restaurant, or another customer-focused environment.
• Demonstrated success leading, coaching, and developing teams.
• Experience managing financial performance and operating metrics.
• Ownership mindset with a hospitality-first mentality.
• Strong emotional intelligence, communication skills, and sound business judgement.
• Able to stand and walk for extended periods, lift up to 40 pounds, and work in the hot and cold environments of the Sauna House experience.

Compensation and benefits

$68,000 – $70,000 / year, plus performance-based bonus

• Eligible for performance-based bonuses.
• Three weeks paid time off plus paid sick days.
• Free bathhouse visits and discounts on Sauna House products.
• Reimbursements for visiting bathhouses around the world.