Customer Service

Own post-purchase care, technical triage, and fulfillment coordination for sauna heaters and related systems.

Responsibilities

• Resolve post-purchase questions and coordinate customer care.
• Triage technical sauna-equipment issues and route manufacturer support when needed.
• Keep fulfillment and customer communication moving smoothly.

Requirements

• Customer-service and issue-triage experience.
• Ability to learn sauna heaters, controls, accessories, and construction standards.
• Organized remote communication across customers, fulfillment, and manufacturers.

Compensation and benefits

Compensation not publicly listed

• Competitive pay and paid time off; amounts not published.
• Technical sauna-product training.
• Remote US role in a sauna-specific retailer.