aquaLaatzium Freizeit-GmbH
Empfangsmitarbeiter/in (m/w/d)
Laatzen, Germany · Full-time · Compensation not publicly listed (EUR)
Run check-in, check-out, cash handling, telephone service, and guest advice at aquaLaatzium's year-round public sauna and bathing reception.
Responsibilities
- Welcome and farewell day and returning guests.
- Complete check-in, check-out, cash handling, and telephone support.
- Advise guests about venue offers and customer-loyalty products.
Requirements
- Completed hotel or related hospitality training.
- Strong communication, organisation, reliability, teamwork, and guest-service skills.
- Availability for early, middle, and late shifts.
Compensation and benefits
Compensation not publicly listed (EUR)
- Full-time employment at 37.5 hours per week with a three-week roster preview.
- 30 days of leave plus additional leave, Sunday and night premiums, and pension support.
- Internal academy and external professional-development training.
Role capability profile
What this role connects to
This profile combines the employer listing's structured fields with the primary role family.
Functional focusguest servicesreservationscustomer successservice coordination
Systems touchedReceptionCash handlingCheck-inTelephone support
Asset and settingPublic sauna / bathhousebathhouse front desksreservation centers
Risk and training contextguest conflictprivacy and payment handlingshift coveragetechnical escalationService and booking-system trainingCPR/AED or first aidProduct training