AIRE Ancient Baths
Front Desk Lead
Chicago, IL · Full-time · $21.50 / hr
Lead the reception team at AIRE's Chicago bathhouse while staying hands-on with check-in, cash handling, and guest recovery.
Responsibilities
- Oversee reception desk opening and closing procedures and act as the operational reference during the shift.
- Manage guest check-outs, payments, cash reconciliations, and tip distribution.
- Act as first point of escalation for guest concerns, complaints, and special requests.
- Perform active sales and upselling of experiences, retail products, and enhancements.
- Coach receptionists day to day and act as the primary contact with the Bathhouse team.
Requirements
- Minimum two years' experience in a front-desk role.
- One to two years of supervisor experience preferred.
- Degree in Tourism, Hospitality, or Business Administration preferred; proficiency in Microsoft Office preferred.
Compensation and benefits
$21.50 / hr
- Senior reception role at AIRE's Chicago site, a restored 1902 factory in River West.
Role capability profile
What this role connects to
This profile combines the employer listing's structured fields with the primary role family.
Functional focusguest servicesreservationscustomer successservice coordination
Systems touchedFront deskCash handlingUpsellingGuest recovery
Asset and settingPublic sauna / bathhousebathhouse front desksreservation centers
Risk and training contextguest conflictprivacy and payment handlingshift coveragetechnical escalationService and booking-system trainingCPR/AED or first aidProduct training