Front Desk Manager

Run the front desk at AIRE Ancient Baths London, reporting to the Site Director — protocols, rota, and a team you recruit and train, so the arrival end of the bath experience holds up.

Responsibilities

• Manage the whole front desk and help the team deliver their best performance each day.
• Solve guest needs and complaints, working closely with every AIRE department.
• Develop front desk protocols in line with the current ones.
• Recruit, train, and coordinate the front desk team, and manage workload, rota, holidays, and absences.
• Create sales opportunities and promote upselling.
• Track front desk stock and order the materials the desk needs.

Requirements

• At least two years' prior experience in a similar position.
• Experience working within hospitality operations.
• An executor who knows how to kick off new protocols and activities.
• A collaborative, positive approach to working in a team.
• Excellent English.
• A great communicator, fully customer-oriented, with noticeable commercial expertise.
• Flexibility to work nights, holidays, and weekends when needed.
• The right to work in the UK.

Compensation and benefits

Compensation not carried: the employer publishes £40,000–£42,000 as a monthly salary

• Permanent contract with an AIRE pension contribution.
• Career progression opportunities within the team.
• An AIRE experience on your birthday, and 30% off AIRE experiences worldwide.
• Enhanced maternity and paternity pay and time off.
• Complimentary gym access.
• Employee benefits and savings platform with flexible pay options.