General Manager - Hospitality & Business Operator

Lead the Sauna House bathhouse at Austin North Loop: build the team, own the guest experience, and run a safe, well-maintained, profitable location.

Responsibilities

• Build, hire, coach, and develop the team, and own scheduling, performance reviews, and HR matters.
• Make sure every guest receives a personalised hospitality experience, and step onto the floor in any role to protect it at peak demand.
• Keep the facility safe, 'opening day' clean, and well maintained, overseeing preventative maintenance, vendors, and inventory.
• Own the location's P&L, driving revenue while managing labour and controllable expenses.
• Monitor KPIs daily, forecast staffing, and lead weekly financial reviews with ownership and the franchisor.
• Drive membership acquisition and retention, and act as the primary liaison between the location, the franchisee, and corporate leadership.
• Build relationships with local businesses and lead local marketing and outreach.

Requirements

• Three or more years' leadership experience in hospitality, retail, fitness, wellness, restaurant, or another customer-focused environment.
• Demonstrated success leading, coaching, and developing teams.
• Experience managing financial performance and operating metrics.
• Ownership mindset with a hospitality-first mentality; humble, adaptable, and confident.
• Strong emotional intelligence, communication skills, and business judgement.
• Able to stand and walk for extended periods, lift up to 40 lbs, and work in the hot and cold environments of the Sauna House experience.

Compensation and benefits

From $55,000 / year, plus eligibility for performance-based bonuses

• Three weeks' paid time off and paid sick days.
• Free bathhouse visits and discounts on Sauna House products.
• Employee discounts and a flexible schedule.