General Manager - Hospitality & Business Operator

Lead the Sauna House Summerville bathhouse — build and coach the team, own the guest experience through the thermal cycle, and run a safe, profitable, well-maintained location.

Responsibilities

• Build, hire, coach, and develop the studio team, owning scheduling, performance reviews, and HR matters.
• Ensure every guest receives a personalised hospitality experience, stepping onto the floor during high demand.
• Maintain a safe, 'opening day' clean and well-maintained facility, overseeing preventative maintenance, vendors, and inventory.
• Own the location's P&L, driving revenue while managing labour and controllable expenses, and lead weekly financial reviews.
• Serve as the primary liaison between the location, the franchisee, and corporate leadership.
• Build relationships with local businesses and lead community outreach that drives guest traffic.

Requirements

• Three or more years of leadership experience in hospitality, retail, fitness, wellness, restaurant, or another customer-focused environment.
• Demonstrated success leading, coaching, and developing teams.
• Experience managing financial performance and operating metrics.
• Strong emotional intelligence, communication skills, and sound business judgement.
• Able to stand and walk for extended periods and lift up to 40 pounds.
• Able to work in the hot and cold environments of the Sauna House experience.

Compensation and benefits

Compensation not carried: the employer publishes $80,000–$90,000 as a weekly salary

• Three weeks' paid time off and paid sick days.
• Eligibility for performance-based bonuses.
• Free bathhouse visits and discounts on Sauna House products.
• Reimbursements for visiting bathhouses around the world.