World Spa
Guest Service Ambassadors
Brooklyn, NY · Not specified · $20-$22 / hour
Run World Spa's front desk in Brooklyn: book, change and cancel spa reservations, greet guests, check them in and out, issue wristbands and take payment.
Responsibilities
- Book, change and cancel spa appointments accurately.
- Greet everyone who enters and leaves the spa and direct guests on arrival.
- Handle check-in, check-out, wristbands and payment to company policy.
- Describe spa services, packages, sessions and hours to callers and guests.
- Keep the front-desk area clean, stocked and organised, and report incidents to management.
Requirements
- At least 3 years as front-desk or customer-service staff, or 3 years in a hotel or spa.
- Strong interpersonal skills and a positive, team-oriented attitude.
- Able to stay at an assigned post for long periods without constant supervision.
Compensation and benefits
$20-$22 / hour
- Official World Spa careers page with ADP positions board.
- Work in a large Brooklyn bathhouse and spa environment.
- Exposure to global bathing traditions, spa treatments, dining, and events.
Role capability profile
What this role connects to
This is the baseline thermal hospitality profile. Confirm the exact systems, risks, and credentials in the employer listing.
Functional focusguest experienceritual deliveryvenue readiness
Systems touchedbooking and membershipsauna and steam roomspools and plungeslaundry and sanitationfood and beverage
Asset and settingpublic sauna and bathhouseNordic spa
Risk and training contexthigh heatpublic-water exposureslip and fallguest emergenciesPool-operator or water-care trainingFood-safety certificationAufguss or ritual training