BATHHOUSE
Guide
Brooklyn, NY · Full-time · $20-$22 / hr
Welcome Bathhouse guests, orient them to the thermal experience, and keep check-in flow calm, safe, and well supported.
Responsibilities
- Greet guests, support check-in and check-out, and explain the Bathhouse experience clearly.
- Answer questions about amenities, services, policies, and waivers with accurate guest-first communication.
- Monitor guest flow and capacity while escalating feedback, concerns, or incidents to management.
Requirements
- Hospitality, spa, wellness, or customer-service experience preferred.
- Warm communication style and ability to stay calm in a busy, high-touch environment.
- Comfort using reservation or POS systems and working evenings, weekends, and holidays.
Compensation and benefits
$20-$22 / hr
- Medical, vision, and dental insurance available for full-time employees.
- Complimentary unlimited Bathhouse admission plus three guest passes per month.
- 50% discount on services, retail products, and restaurant offerings.
Role capability profile
What this role connects to
This is the baseline guest and customer journey profile. Confirm the exact systems, risks, and credentials in the employer listing.
Functional focusguest servicesreservationscustomer successservice coordination
Systems touchedbooking platformsCRM and ticketingpoint of saleorder systemsknowledge bases
Asset and settingbathhouse front desksreservation centers
Risk and training contextguest conflictprivacy and payment handlingshift coveragetechnical escalationService and booking-system trainingCPR/AED or first aidProduct training