BATHHOUSE
Reservationist
Berkeley Heights, NJ · Full-time · $25 / hour
Guide guests through booking at Bathhouse Berkeley Heights, handling phone, email and online enquiries and managing the reservation schedule.
Responsibilities
- Answer guest enquiries by phone, email and online messaging in a timely, professional manner.
- Book and manage appointments using Zendesk and the reservation systems.
- Explain amenities, services, pricing, policies and availability clearly.
- Troubleshoot scheduling issues and assist guests with changes or special requests.
- Document guest interactions and ensure accurate information.
- Communicate with on-site teams about guest needs, special notes or escalations.
Requirements
- Previous experience in hospitality, spa and wellness, reservations or customer service.
- Strong written and verbal communication skills.
- Comfortable multitasking across email, phone and software systems.
- Detail-oriented, organised and reliable.
- Comfortable working in Zendesk, with training provided.
- Availability for evenings, weekends and holidays as needed.
Compensation and benefits
$25 / hour
- Medical, vision and dental insurance available for full-time employees.
- Complimentary unlimited admission to Bathhouse.
- Three "Plus One" guest passes per month.
- 50% discount on services, retail products and restaurant offerings.
Role capability profile
What this role connects to
This profile combines the employer listing's structured fields with the primary role family.
Functional focusReservationsGuest experienceCustomer support
Systems touchedReservationsZendeskGuest service
Asset and settingReceptionGuest areas
Risk and training contextguest conflictprivacy and payment handlingshift coveragetechnical escalationService and booking-system trainingCPR/AED or first aidProduct training