Fairmont Chateau Lake Louise / Basin Glacial Waters
Basin Glacial Waters - Concierge
Normalized English title: Bathhouse Reception and Booking Agent
Lake Louise, Alberta · Full-time · CAD 20.63/hour
Handle bookings and guest inquiries for Basin Glacial Waters, the hydrothermal wellness facility at Fairmont Chateau Lake Louise, guiding guests through the bathing experience and supporting the facility team at peak times.
Responsibilities
- Handle Basin reservations, respond to guest inquiries by phone and email, and monitor voicemail to ensure timely responses.
- Work closely with the Fairmont Spa concierge to offer guests additional treatment options.
- Meet booking quotas, promote facility services, and develop product knowledge to assist with selection and retail sales.
- Generate and audit daily reports, maintain office records, and ensure reservation accuracy.
- Assist the Facility Attendants and Lounge Servers as needed during peak times.
Requirements
- Previous reservations or sales experience is an asset.
- Opera Property Manager System (PMS) and Central Reservations System (CRS) experience an asset.
- Book4Time booking system experience an asset.
- Strong communication, analytical, organizational, and administrative skills.
- Applicants must be legally authorized to work in Canada.
Compensation and benefits
CAD 20.63/hour
- Subsidized on-site staff accommodation in Banff National Park.
- Permanent position reporting to the Guest Experience Supervisor.
Role capability profile
What this role connects to
This profile combines the employer listing's structured fields with the primary role family.
Functional focusReceptionBookingsGuest serviceBathhouse operations
Systems touchedReservationsGuest servicesBook4TimeOpera PMS
Asset and settingGuest areasReception
Risk and training contextguest conflictprivacy and payment handlingshift coveragetechnical escalationService and booking-system trainingCPR/AED or first aidProduct training