Brooklyn Bathhouse
Bathhouse Coordinator
Brooklyn, NY · Not specified · From $18 / hour
Run reception and hands-on bathhouse operations at Brooklyn Bathhouse on Flatbush Avenue: check-in and check-out, phones and bookings, facility rounds, pool brushing and vacuuming, towel service and laundry, opening and closing.
Responsibilities
- Greet guests, handle check-in and check-out, and answer phones and guest questions.
- Process reservations in the booking software and explain services and amenities.
- Complete facility rounds and operational logs, and open and close the facilities.
- Monitor cleanliness, help with light cleaning, and brush and vacuum the pools.
- Manage towel service and routine laundry.
Requirements
- Two years of customer service experience; front desk experience preferred.
- Comfortable learning booking software, with strong communication and organization.
- Able to stand for long periods, walk stairs many times a day and lift at least 50 lb.
- Day and night shift availability.
Compensation and benefits
From $18 / hour
- Employee discount.
Role capability profile
What this role connects to
This profile combines the employer listing's structured fields with the primary role family.
Functional focusGuest servicesFront deskBathhouse operations
Systems touchedBooking softwareReceptionPool careLaundry
Asset and settingSaunaThermal bathsPoolsLocker rooms
Risk and training contextguest conflictprivacy and payment handlingshift coveragetechnical escalationService and booking-system trainingCPR/AED or first aidProduct training