AIRE Ancient Baths
Booking Agent 32h
Normalized English title: Booking Agent
Santa Cruz de Tenerife, Spain · Full-time · 14 968 € / year (32 hours a week)
Handle reservations and guest questions for every AIRE bathhouse worldwide from the Tenerife contact centre, on a permanent 32-hour contract.
Responsibilities
- Provide customer service by email, chat and phone.
- Manage individual and group reservations for all AIRE centres internationally.
- Resolve and follow up on customer queries and issues.
Requirements
- Fluent English; other languages are a plus.
- Customer-oriented, with strong communication and commercial skills; organised, detail-oriented and able to multitask.
- Flexible to work nights, weekends and public holidays when required.
- Full training is provided.
Compensation and benefits
14 968 € / year (32 hours a week)
- Permanent contract, 32 hours a week, 100% on-site at the Santa Cruz de Tenerife contact centre (1-month trial period).
- Two weekends off per month and three days off per week.
- Sunday bonus €15.33/day, public-holiday bonus €44.01/day, transport bonus (00:00–06:00) €6.56/day and night bonus (22:00–06:00) €1.96/hour.
- Average of 40 holiday days, referral programme, 30% off all AIRE experiences and an employee discount on private health insurance.
Role capability profile
What this role connects to
This profile combines the employer listing's structured fields with the primary role family.
Functional focusguest servicesreservationscustomer successservice coordination
Systems touchedReservationsContact centreGuest services
Asset and settingPublic sauna / bathhousebathhouse front desksreservation centers
Risk and training contextguest conflictprivacy and payment handlingshift coveragetechnical escalationService and booking-system trainingCPR/AED or first aidProduct training