Sunlighten
Customer Experience & Advocacy Specialist
Normalized English title: Community Engagement Specialist
Leawood, KS · Full-time · Compensation not published by the employer
Be the day-to-day voice of Sunlighten, the infrared-sauna maker, across review sites, social channels and its Facebook owner community, and run its referral and advocacy programmes.
Responsibilities
- Own monitoring and responses on Trustpilot, Google, BBB, Reddit and other review sites.
- Set review-growth goals and track review-request performance.
- Escalate product, service and delivery issues to Customer Care and leadership.
- Run the Facebook customer community and inbound DMs.
- Run the referral and advocacy programmes and summarise customer feedback for the team.
Requirements
- Two or more years in community management or social media, ideally at a direct-to-consumer brand.
- A year or more managing online reviews and reputation.
- A year or more supporting referral, advocacy or loyalty programmes.
- Strong copywriting; comfortable with social-management tools such as Sprout Social.
Compensation and benefits
Compensation not published by the employer
- Hybrid: in the office Monday, Tuesday and Thursday.
- Profit sharing and 401(k) with company contributions.
- On-site fitness centre and free lunch programme.
Role capability profile
What this role connects to
This profile combines the employer listing's structured fields with the primary role family.
Functional focusMarketingCommunity
Systems touchedSocial mediaReview managementReferral programmes
Asset and settingInfrared sauna
Risk and training contextclaim accuracybrand inconsistencyuncredited contentperformance pressurePortfolioAnalytics and research literacyCategory and source discipline