Almost Heaven Saunas
Customer Support Agent
Answer sauna product, order, and troubleshooting questions across phone, email, and chat for Harvia's North American operation, working from Holland with remote flexibility.
Tehtävät
- Answer and manage inbound customer phone calls, emails, and live chat inquiries in a professional and timely manner.
- Make outbound calls for follow-ups, account updates, appointment confirmations, and service inquiries.
- Troubleshoot customer issues, determine the appropriate resolution or next steps, and escalate complex cases to the right department or supervisor.
- Document customer interactions, issues, and resolutions in the company's CRM or customer support system.
- Process customer requests, account updates, orders, returns, and other transactions.
- Maintain knowledge of company products, services, policies, and procedures, and report recurring issues and trends to management.
Odotamme
- Minimum one year of customer service, call centre, or support experience preferred; college or university credits may substitute.
- Excellent verbal and written communication with strong active-listening and problem-solving skills.
- Comfortable across phone, email, and chat, staying calm and professional with difficult or frustrated customers.
- Strong computer skills and the ability to learn new software quickly; CRM or ticketing experience a plus.
- High school diploma required; bilingual communication skills are a plus.
- Non-office employees must have a quiet working environment with reliable internet.
Palkkaus ja edut
Compensation not publicly listed- Official Harvia role on the shared Harvia North America / Almost Heaven Saunas Paycor board.
- Product support work for a sauna and wellness manufacturer with customers in over 90 countries.
- The employer publishes this role as Holland, MI with remote working.