Die Sauna Erzhausen
Empfangskraft (m/w/d)
Erzhausen, Germany · Full-time · Compensation not publicly listed (EUR)
Welcome and support guests at the reception of Die Sauna Erzhausen's public sauna complex.
Responsibilities
- Handle arrivals and guest questions at reception.
- Support bookings, access, and daily venue communication.
- Coordinate guest needs with sauna, service, and gastronomy teams.
Requirements
- Friendly, organized guest-service approach.
- Reliable shift availability.
- German-language communication.
Compensation and benefits
Compensation not publicly listed (EUR)
- Reception work inside a sauna-specific public operator.
- Cross-functional exposure to sauna, pool, service, and gastronomy operations.
Role capability profile
What this role connects to
This is the baseline guest and customer journey profile. Confirm the exact systems, risks, and credentials in the employer listing.
Functional focusguest servicesreservationscustomer successservice coordination
Systems touchedbooking platformsCRM and ticketingpoint of saleorder systemsknowledge bases
Asset and settingPublic sauna / bathhousebathhouse front desksreservation centers
Risk and training contextguest conflictprivacy and payment handlingshift coveragetechnical escalationService and booking-system trainingCPR/AED or first aidProduct training