aquaLaatzium Freizeit-GmbH
Empfangsmitarbeiter/in (m/w/d) – Dein Lächeln am Empfang
Normalized English title: Receptionist
Laatzen, Germany · Full-time · Compensation not publicly listed (EUR)
Run the front desk at aquaLaatzium, the pool and sauna leisure centre in Laatzen: welcome and check in day and regular guests, handle the till and advise on memberships and in-house offers.
Responsibilities
- Welcome and see off day and regular guests and handle check-in and check-out.
- Handle all cash-desk transactions.
- Advise guests on customer-loyalty products and recommend the in-house offers.
- Answer the phone.
Requirements
- Completed vocational training in the hotel trade (Hotelfach).
- Service-minded, reliable, communicative and a team player.
- Rotating early (from 06:30), middle (from 11:00) and late (from 13:30) shifts; the front desk is open 363 days a year.
Compensation and benefits
Compensation not publicly listed (EUR)
- Full-time, 37.5 hours a week; monthly rota published on the 10th with a three-week preview.
- 30 days' holiday, tax- and social-security-free Sunday and night supplements, and a Christmas bonus.
- Job ticket for bus and rail or a fuel voucher; Üstra stop in front of the building.
- Capital-forming benefits or company pension contribution, and training through the in-house academy.
Role capability profile
What this role connects to
This profile combines the employer listing's structured fields with the primary role family.
Functional focusGuest experienceFront desk
Systems touchedFront deskCash desk
Asset and settingSaunasPools
Risk and training contextguest conflictprivacy and payment handlingshift coveragetechnical escalationService and booking-system trainingCPR/AED or first aidProduct training