AIRE Ancient Baths
Front Desk Attendant/Receptionist
Normalized English title: Spa Receptionist
Chicago, IL · Part-time · $20 / hour plus tips
Run the front desk at AIRE Ancient Baths Chicago in River West, checking guests in for their bath sessions, walking them through the start of their journey and checking them out afterwards.
Responsibilities
- Welcome visitors and clients as they arrive for their appointments and check them in for their sessions.
- Walk guests through the start of their journey, then check them out and handle payments at the end of the visit.
- Answer guest enquiries fully, drawing on a thorough knowledge of the centre.
- Operate the company's reservation system.
- Keep the reception area presentable and build gift packages for clients.
Requirements
- Direct customer-service experience in the hospitality industry is required.
- Experience in a luxury business or spa preferred.
- Proficient in Microsoft Office; punctual, reliable and organised.
- Flexible scheduling according to business needs; English and Spanish is a plus.
Compensation and benefits
$20 / hour plus tips
- United Healthcare medical, dental and vision insurance and five sick days.
- 401(k) savings plan and a commuter benefits programme.
- A complimentary Bath Experience once a month plus employee and friends-and-family discounts.
Role capability profile
What this role connects to
This profile combines the employer listing's structured fields with the primary role family.
Functional focusGuest experienceBathhouse operationsReception
Systems touchedFront deskReservationsGuest services
Asset and settingThermal bathsGuest areas
Risk and training contextguest conflictprivacy and payment handlingshift coveragetechnical escalationService and booking-system trainingCPR/AED or first aidProduct training