Nordic Spa Assistant General Manager

Lead daily operations at Kananaskis Nordic Spa, an indoor-outdoor Nordic spa: bring every department together, coach the department leaders, keep guest flow, facilities and service standards on track, and run the spa when the General Manager is away.

Responsibilities

• Oversee daily spa operations and turn the General Manager's priorities into clear departmental plans.
• Keep cleanliness, facility conditions, equipment readiness and service standards consistent, with regular walkthroughs, inspections and audits.
• Monitor guest flow, wait times, occupancy and amenity use to keep the spa calm and unhurried.
• Coordinate staffing to anticipated guest volumes and support preventative maintenance and deep-cleaning programs.
• Coach and develop department leaders and support recruitment, onboarding and retention.
• Support budgets, revenue targets, labour costs, purchasing and capital projects.
• Take responsibility for overall spa operations in the General Manager's absence.

Requirements

• 3–5 years of progressive management experience in hospitality, wellness, resorts or a related guest-service setting.
• Experience leading several operating departments or complex service operations.
• Experience managing labour costs, operating budgets and financial performance.
• Comfort with reservation, point-of-sale and scheduling systems and Microsoft Office.
• Post-secondary education in hospitality, business or a related field preferred.
• Flexibility to work mornings, evenings, weekends and holidays.

Compensation and benefits

Compensation not publicly listed (CAD)

• Full-time salaried leadership role reporting to the Nordic Spa General Manager.