Fairmont Chateau Lake Louise / Basin Glacial Waters
Basin Glacial Waters - Concierge *$500 Signing Bonus!
Lake Louise, Alberta · Full-time · CAD $20.63 / hour + $500 signing bonus after 30 days
Guide Basin Glacial Waters guests through reservations and thermal-facility services while keeping booking records, inquiries, and front-desk operations accurate.
Responsibilities
- Handle Basin reservations, phone and email inquiries, and voicemail follow-up.
- Guide guests through hotel services and facility amenities while meeting booking goals.
- Generate and audit daily reports, maintain reservation records, and support facility attendants and lounge servers during peak periods.
Requirements
- Reservations or sales experience is an asset.
- Experience with Opera PMS, a central reservations system, or Book4Time is an asset.
- Strong communication, organization, and computer skills plus availability for varied shifts and the ability to lift up to 20 pounds.
Compensation and benefits
CAD $20.63 / hour + $500 signing bonus after 30 days
- $500 incentive bonus payable after completing 30 days.
- Permanent full-time role in Basin Glacial Waters starting June 2026.
- Subsidized on-site accommodation, shift meals, Accor travel discounts, and applicable health and pension benefits.
Role capability profile
What this role connects to
This profile combines the employer listing's structured fields with the primary role family.
Functional focusguest servicesreservationscustomer successservice coordination
Systems touchedBook4TimeOpera PMSReservationsGuest serviceFacility support
Asset and settingNordic spa / thermal spabathhouse front desksreservation centers
Risk and training contextguest conflictprivacy and payment handlingshift coveragetechnical escalationService and booking-system trainingCPR/AED or first aidProduct training