Strøm Spa Nordique
Chef réception
Normalized English title: Reception Manager
Sherbrooke, QC · Full-time · Pay not published ("selon expérience")
Manage the reception team at Strøm spa nordique in Sherbrooke: welcome and prepare guests for their thermal experience, run the desk's priorities and budget, and recruit and schedule the team.
Responsibilities
- Welcome guests and explain the procedures that help them relax.
- Set the desk's priorities and methods and drive advisory sales.
- Handle complex guest situations and follow up on feedback.
- Track the department's expenses and budget.
- Recruit, train and schedule the reception team.
Requirements
- Team-leadership experience.
- Customer-service experience.
Compensation and benefits
Pay not published ("selon expérience")
- Free access to the thermal experience.
- A paid "Journée Équilibre" day off to enjoy Strøm.
- Up to 50% off Strøm massage and esthetics care and products.
Role capability profile
What this role connects to
This profile combines the employer listing's structured fields with the primary role family.
Functional focusFront deskManagement
Systems touchedReceptionScheduling
Asset and settingThermal baths
Risk and training contexthigh heatpublic-water exposureslip and fallguest emergenciesPool-operator or water-care trainingFood-safety certificationAufguss or ritual training