Thermengruppe Josef Wund
Empfangsleitung Therme Euskirchen (m/w/d)
Normalized English title: Reception Manager
Euskirchen, Germany · Not specified · Compensation not publicly listed (EUR)
Lead the reception team at Therme Euskirchen: plan its shifts, own the daily cash-up and raise the service standard at the front desk of the thermal bath.
Responsibilities
- Shape the reception area and give every guest a professional, warm first impression.
- Lead, motivate and develop the reception team, with forward-looking shift planning.
- Act as the link to other departments so the front desk runs smoothly.
- Own the daily cash-ups and the correct handling of every transaction.
- Keep calm and keep things running at busy times.
- Develop the reception's quality standards.
Requirements
- Completed vocational training, a degree or a comparable qualification.
- Reception experience, ideally with first leadership experience; hotel or tourism experience is an advantage.
- Basic bookkeeping knowledge is an advantage but not required.
- Strong service mindset, communication skills and confident PC use.
Compensation and benefits
Compensation not publicly listed (EUR)
- Staff discounts on the group's products and services.
- Structured onboarding with a buddy programme and a personal training budget.
- Childcare allowance, bike leasing, company fitness and an enhanced company pension.
Role capability profile
What this role connects to
This profile combines the employer listing's structured fields with the primary role family.
Functional focusGuest experienceReceptionManagement
Systems touchedReceptionShift planningCash-upTeam leadership
Asset and settingReceptionThermal baths
Risk and training contextcoverage gapshandoff failurecapacity constraintscompliance driftRelevant operating experienceProject or process trainingFacility and safety literacy