Front Office Agent

Run arrivals and departures at SoJo Spa Club, completing hotel, spa, and daily admission check-ins and check-outs and setting the first impression for every guest entering the bathing floors.

Responsibilities

• Welcome and acknowledge all guests according to company standards.
• Complete all hotel, spa, and daily admission check-ins by confirming reservations, ensuring payment, and issuing and activating a room key or bracelet.
• Complete hotel, spa, and daily admission check-outs, including resolving late and disputed charges.
• Supply guests with directions and information about the property and local areas of interest at postings throughout the building.
• Follow all SoJo Spa Club safety and security policies and report accidents, injuries, and unsafe work conditions.

Requirements

• 1+ year(s) customer service or hospitality experience required.
• Strong interpersonal, verbal, and communicative skills.
• Ability to work well under pressure, with problem-solving abilities.
• Ability to stand for prolonged periods and to reach, bend, lift, carry, stoop, wipe, and carry up to 15 pounds.

Compensation and benefits

$17-$19 / hour

• 401(k), health coverage (medical, dental, vision), and paid time off and holiday pay.
• Complimentary employee passes and uniforms, subsidised employee meals, and tuition reimbursement.