Sauna House
Guest Service Coordinator
Charlotte, NC · Part-time · $17 / hr
Support Sauna House Charlotte guests in a Nordic spa environment built around hospitality, bathhouse culture, and social wellness.
Responsibilities
- Welcome guests and support front-of-house service in a modern Nordic spa.
- Help guests navigate Sauna House services, bookings, and facility flow.
- Keep the guest experience warm, reliable, and consistent across active service periods.
Requirements
- Customer-service, hospitality, or wellness interest.
- Reliable communication and comfort connecting with guests in person.
- Interest in bathhouse culture and social wellness.
Compensation and benefits
$17 / hr
- Current official Sauna House CareerPlug board listing.
- Flexible scheduling, competitive compensation, and employee discounts are listed by Sauna House as location-dependent perks.
- Guest-facing role in a Nordic spa environment.
Role capability profile
What this role connects to
This is the baseline guest and customer journey profile. Confirm the exact systems, risks, and credentials in the employer listing.
Functional focusguest servicesreservationscustomer successservice coordination
Systems touchedbooking platformsCRM and ticketingpoint of saleorder systemsknowledge bases
Asset and settingbathhouse front desksreservation centers
Risk and training contextguest conflictprivacy and payment handlingshift coveragetechnical escalationService and booking-system trainingCPR/AED or first aidProduct training