Guest Service Coordinator Hospitality Ambassador

Be the first and last point of contact at Sauna House Durham — greeting guests, running check-in and reservations, and keeping the bathhouse stocked, clean and ready through the thermal cycle.

Responsibilities

• Greet guests at check-in, anticipate their needs through the visit and maintain a visible, welcoming presence throughout the bathhouse.
• Check guests in and out accurately, manage reservations and scheduling, and respond promptly to inbound guest communications.
• Process payments correctly and maintain accurate, confidential guest records.
• Complete opening, mid-shift and closing procedures; restock inventory and guest amenities.
• Keep all guest-facing spaces clean, organised and fully stocked to an 'opening day' standard.
• Monitor sauna and cold pool functionality and communicate maintenance needs promptly; identify and report hazards.
• Educate guests on memberships, packages, massage services, retail and events, and recommend options that suit their wellness goals.

Requirements

• Authentic enthusiasm for the thermal cycle and the Sauna House ritual.
• Strong emotional intelligence, communication skills, attention to detail and time management.
• Able to stand and walk for extended periods and lift up to 40 lbs.
• Able to work in the hot and cold environments associated with the Sauna House experience, and to perform cleaning, stocking and operational tasks throughout the shift.
• Preferred: experience in hospitality, food and beverage or wellness; familiarity with contrast therapy; comfort promoting memberships or retail; experience with reservation, scheduling or point-of-sale systems.

Compensation and benefits

Compensation not published by the employer

• Employee discounts, flexible schedule, paid time off and wellness resources.
• Part-time role reporting to the General Manager in Sauna House's Operations department.