Guest Service Coordinator Hospitality Ambassador

Be the first and last point of contact at Sauna House Summerville, a contrast-therapy bathhouse: check guests in and out, manage reservations, keep the bathhouse clean and stocked, and watch sauna and cold-pool function. Full-time or part-time.

Responsibilities

• Greet guests at check-in, look after them through the visit and check them out.
• Manage reservations, scheduling and guest communications, and process payments accurately.
• Explain Sauna House offerings, memberships, retail and events, and support membership and retail sales.
• Run opening, mid-shift and closing procedures and restock inventory and guest amenities.
• Keep guest-facing spaces clean, organised and stocked; monitor sauna and cold-pool function and report maintenance needs.
• Follow safety and health protocols and report hazards to leadership.

Requirements

• A natural host with attention to detail and good time management.
• Enthusiasm for the thermal cycle; hospitality, food and beverage or wellness experience preferred.
• Availability for evenings, weekends and holidays.
• Able to stand and walk for long periods, lift up to 40 pounds and work in hot and cold environments.

Compensation and benefits

From $18 / hour, plus membership and retail incentives

• Employee discounts, flexible schedule, paid time off and wellness resources.
• Membership and retail incentives on top of hourly pay.