BATHHOUSE
Guide
Normalized English title: Guest Experience Guide
Berkeley Heights, NJ · Full-time · $20 / hour
Be the welcoming face of the guest experience at Bathhouse Berkeley Heights, handling check-in, orientation and guest flow across the bathing floor.
Responsibilities
- Greet and welcome guests warmly on arrival.
- Provide clear orientation and guidance for the Bathhouse experience.
- Answer guest questions about amenities, services and policies accurately.
- Assist guests with check-in, check-out and any necessary paperwork or waivers.
- Monitor guest flow and capacity to keep the space comfortable and safe.
- Communicate guest feedback, concerns or incidents promptly to management.
- Assist with opening, closing and shift transitions.
Requirements
- Previous experience in hospitality, spa, wellness or customer service preferred.
- Warm and welcoming demeanour with strong communication skills.
- Comfortable interacting with guests in a busy, high-touch environment.
- Able to stand and walk for extended periods and assist with light lifting.
- Comfortable learning reservation or POS systems, with training provided.
- Availability for evenings, weekends and holidays as needed.
Compensation and benefits
$20 / hour
- Medical, vision and dental insurance available for full-time employees.
- Complimentary unlimited admission to Bathhouse.
- Three "Plus One" guest passes per month.
- 50% discount on services, retail products and restaurant offerings.
Role capability profile
What this role connects to
This profile combines the employer listing's structured fields with the primary role family.
Functional focusGuest experienceFront deskHospitality
Systems touchedGuest serviceCheck-inReservations
Asset and settingGuest areasReception
Risk and training contextguest conflictprivacy and payment handlingshift coveragetechnical escalationService and booking-system trainingCPR/AED or first aidProduct training