EOS Saunatechnik
Mitarbeiter/in Aftersales / Kundenqualitätsmanagement (m/w/d)
Normalized English title: Aftersales and Customer Quality Specialist
Driedorf, Germany · Full-time · Compensation not published by the employer
Handle after-sales complaints, returns and repairs for EOS Saunatechnik's electric sauna heaters and controls in Driedorf, and drive the corrective actions in the company's quality management.
Responsibilities
- Process customer complaints from Germany and abroad with a service focus.
- Analyse and assess complaints and customer returns.
- Coordinate and monitor repairs internally.
- Prepare repair and spare-parts quotations and follow them up.
- Steer all corrective actions within internal quality management.
Requirements
- Completed training as an electronics technician or energy-systems electronics technician, or a comparable electrical qualification.
- Ideally experience in technical and commercial customer service, preferably in electrical engineering.
- Reliable, independent, structured and conscientious, with a strong sense of quality.
- Good understanding of electrical engineering.
- Good German and English for national and international customers.
Compensation and benefits
Compensation not published by the employer
- Permanent position within the group of market leader Harvia.
- Structured onboarding with insight into several departments of the business.
- 30 vacation days, Sachbezugskarte, Jobrad and employee events.
Role capability profile
What this role connects to
This profile combines the employer listing's structured fields with the primary role family.
Functional focusAfter-salesCustomer serviceQuality
Systems touchedComplaint handlingRepairsSpare partsQuality managementElectrical engineering
Asset and settingHeater manufacturerbathhouse front desksreservation centers
Risk and training contextguest conflictprivacy and payment handlingshift coveragetechnical escalationService and booking-system trainingCPR/AED or first aidProduct training