AIRE Ancient Baths
Front Desk Manager
Barcelona, Spain · Full-time · €35,000 / year plus a 10% annual bonus (the employer's stated figures)
Lead the reception team at AIRE Ancient Baths Barcelona, beside the Born market: guest check-in and check-out, group and VIP bookings, rotas, sales and till control, and developing the team. Permanent, 40 hours a week.
Responsibilities
- Guarantee an excellent check-in and check-out, resolve incidents and keep to the service protocols.
- Coordinate group and VIP bookings, organise shifts and keep communication open with the Contact Center and other departments.
- Supervise the sale of products and services, with stock and cash control.
- Train, coach and give feedback to the reception team.
- Plan schedules, supervise daily operations and report incidents and improvement proposals.
Requirements
- University or higher education in tourism, hospitality, business administration or a related field.
- At least 5 years of reception experience and 3 years managing teams.
- Experience in hospitality, hotels, wellness or a similar sector.
- High level of Spanish and English; Catalan and other languages are valued.
- Flexible hours to match the centre's operating needs.
Compensation and benefits
€35,000 / year plus a 10% annual bonus (the employer's stated figures)
- Permanent contract (indefinido), 40 hours per week.
- 10% annual bonus and upselling opportunities.
- Employee discount on private health insurance, 30% off AIRE experiences and an AIRE experience on your birthday.
Role capability profile
What this role connects to
This profile combines the employer listing's structured fields with the primary role family.
Functional focusReceptionTeam leadershipGuest experience
Systems touchedFront deskReservationsCash and stock control
Asset and settingThermal bathsGuest areas
Risk and training contextguest conflictprivacy and payment handlingshift coveragetechnical escalationService and booking-system trainingCPR/AED or first aidProduct training