AIRE Ancient Baths
Front Desk Supervisor
Toronto, ON · Full-time · CAD 65,000 / year
Supervise the reception desk at AIRE Ancient Baths Toronto, directing the front desk attendants and hosts and keeping arrivals, reservations, and payments running through each shift.
Responsibilities
- Oversee reception desk opening and closing procedures.
- Direct and support the Front Desk Attendants and Host on daily duties.
- Engage with clients so everyone is tended to, resolving issues as they arise.
- Troubleshoot reservation system challenges and oversee all transactions, managing the payment process.
- Monitor gift package supply levels and re-stock when required.
- Enforce uniform policy across the front desk and stay in constant communication with the Front Desk Manager or MOD about workflow disruptions.
Requirements
- A minimum of two years' experience in a comparable front-of-house role.
- At least one to two years of supervisory experience, required.
- Excellent verbal and written communication skills, required.
- A strong customer-service mentality with experience catering to high-end clientele.
- Able to stand for prolonged periods, and to bend and lift up to 20 pounds.
- Flexibility on schedule; weekend and holiday hours will be required.
Compensation and benefits
CAD 65,000 / year
- 80% coverage on health benefits.
- Complimentary AIRE Experience on your birthday plus exclusive employee discounts.
- Growth path within an expanding international brand.
Role capability profile
What this role connects to
This profile combines the employer listing's structured fields with the primary role family.
Functional focusguest servicesreservationscustomer successservice coordination
Systems touchedFront deskReservationsGuest servicesPoint of sale
Asset and settingReceptionGuest areas
Risk and training contextguest conflictprivacy and payment handlingshift coveragetechnical escalationService and booking-system trainingCPR/AED or first aidProduct training