Onsen Hot Pools & Day Spa
Guest Experience Attendant
Queenstown, New Zealand · Full-time · Compensation not listed on the official careers page (NZD)
Host Onsen guests and maintain immaculate hot-pool rooms, changing areas, relaxation spaces, laundry, amenities, and front-desk operations.
Responsibilities
- Restore and clean pool rooms, water, changing areas, and all guest-accessible spaces after use.
- Host guests to their pool rooms, explain facilities and bookings, answer questions, and manage session timing.
- Complete opening and closing duties, laundry, amenity restocking, and guest snack preparation.
- Progress into check-in, booking, payment, timer, and communications duties as trained.
Requirements
- Previous front-line customer-service experience is advantageous.
- Strong service instincts, attention to detail, time management, initiative, and teamwork.
- Flexibility for a varied roster including days, evenings, and weekends.
Compensation and benefits
Compensation not listed on the official careers page (NZD)
- Structured progression across trainee, general, and advanced guest-experience responsibilities.
- Work across hot-pool, relaxation, and guest-hosting operations at a Queenstown thermal venue.
Role capability profile
What this role connects to
This profile combines the employer listing's structured fields with the primary role family.
Functional focusguest experienceritual deliveryvenue readiness
Systems touchedHot poolsCold plungeSteam bathingLaundryFront desk
Asset and settingNordic spa / thermal spapublic sauna and bathhouseNordic spa
Risk and training contexthigh heatpublic-water exposureslip and fallguest emergenciesPool-operator or water-care trainingFood-safety certificationAufguss or ritual training