MySauna
保守・カスタマーサポート
Normalized English title: Maintenance & Customer Support
Tokyo, Japan · Not specified · JPY 3.5–4.2 million (period not stated by the employer)
Look after MySauna's customers after delivery: follow-up on near-daily sauna installations, first-line fault handling and factory liaison.
Responsibilities
- Follow up after the near-daily sauna deliveries.
- Enter and maintain customer-system data.
- Be first contact for product faults: sort the issue, explain the fix and schedule it.
- Handle irregular cases with the factory.
Requirements
- Comfortable communicating with customers.
- Calm, orderly problem-solving.
Compensation and benefits
JPY 3.5–4.2 million (period not stated by the employer)
Role capability profile
What this role connects to
This profile combines the employer listing's structured fields with the primary role family.
Functional focusCustomer support
Systems touchedAfter-salesFault triageCRM
Asset and settingSauna
Risk and training contextguest conflictprivacy and payment handlingshift coveragetechnical escalationService and booking-system trainingCPR/AED or first aidProduct training