Bathing Brands
Sauna & Steam Customer Support Specialist (Mechanical Focus)
Wheeling, IL · Full-time · $50k-$55k / yr
Help customers and contractors troubleshoot sauna and steam equipment, wiring, plumbing, and installation conditions.
Responsibilities
- Provide phone and email support to homeowners, contractors, and commercial clients.
- Troubleshoot sauna and steam equipment, installation conditions, and site-specific challenges.
- Guide customers through practical next steps while escalating complex issues to internal technical experts.
Requirements
- Mechanical curiosity and clear customer communication.
- Interest or background in construction, carpentry, plumbing, electrical, HVAC, installation, or repair.
- Comfort using email, Microsoft Office, and documentation tools.
Compensation and benefits
$50k-$55k / yr
- Directly sauna and steam focused support role.
- Training available for candidates new to the category.
- Official Bathing Brands ADP listing.
Role capability profile
What this role connects to
This is the baseline guest and customer journey profile. Confirm the exact systems, risks, and credentials in the employer listing.
Functional focusguest servicesreservationscustomer successservice coordination
Systems touchedbooking platformsCRM and ticketingpoint of saleorder systemsknowledge bases
Asset and settingbathhouse front desksreservation centers
Risk and training contextguest conflictprivacy and payment handlingshift coveragetechnical escalationService and booking-system trainingCPR/AED or first aidProduct training