Customer Service Supervisor

Lead daily guest and facility operations at Onsen Hot Pools across customer service, reservations, maintenance coordination, pool-room readiness, and safety.

Responsibilities

• Supervise the shift team across customer service, reservations, transport, maintenance, and other operating departments.
• Open and close the facility, manage bookings and guest issues, and keep hot-pool rooms and changing areas presentation-ready.
• Patrol the facility, coordinate plant-room and maintenance issues, enforce safety controls, and respond to emergencies.

Requirements

• At least one year of supervisory experience or a relevant diploma plus two years of front-line experience.
• Duty Manager certificate, New Zealand driving licence, and passenger endorsement.
• Booking-system confidence, strong guest communication, and flexibility for morning, evening, weekday, and weekend shifts.

Compensation and benefits

Compensation not publicly listed (NZD)

• Hands-on leadership at a sauna-, steam-, cold-plunge-, and hot-pool destination.
• Cross-department responsibility spanning guest experience, pool readiness, safety, and maintenance coordination.