Scandinave Spa
Guest Experience Manager
Whistler, BC · Full-time · CAD 70,000–78,000 / year (advert prints "$")
Lead the guest-experience teams at Scandinave Spa Whistler, a Nordic bath of hot pools, cold plunges and relaxation areas: standards, hiring, scheduling and the booking and upselling that fill the baths.
Responsibilities
- Lead, coach and develop the guest-experience teams.
- Set operating standards and processes and see they are followed.
- Hire and train new team members.
- Manage scheduling, payroll, budgeting, reporting and inventory.
- Handle escalated guest concerns and analyse guest feedback.
- Drive booking and upselling revenue.
Requirements
- Experience managing teams of 10+ in hospitality, guest services or spa.
- CRM, HRIS and payroll systems.
- AM, PM, weekend and holiday availability.
Compensation and benefits
CAD 70,000–78,000 / year (advert prints "$")
- Thermal Journey access for you and one guest.
- Extended health benefits and a massage allocation.
- Winter Wellness or Spirit Pass programme; staff housing opportunities.
Role capability profile
What this role connects to
This profile combines the employer listing's structured fields with the primary role family.
Functional focusGuest experienceManagement
Systems touchedGuest servicesCRMPayroll
Asset and settingThermal bathsHot pools
Risk and training contexthigh heatpublic-water exposureslip and fallguest emergenciesPool-operator or water-care trainingFood-safety certificationAufguss or ritual training